{"id":16,"date":"2024-06-28T00:11:33","date_gmt":"2024-06-27T23:11:33","guid":{"rendered":"http:\/\/neahome.mk\/?page_id=16"},"modified":"2025-11-18T16:54:25","modified_gmt":"2025-11-18T15:54:25","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/neahome.mk\/sq\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"16\" class=\"elementor elementor-16\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ded60eb e-flex e-con-boxed e-con e-parent\" data-id=\"2ded60eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50be08a0 elementor-widget elementor-widget-text-editor\" data-id=\"50be08a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h1 data-start=\"2825\" data-end=\"2868\"><strong data-start=\"2827\" data-end=\"2868\">Return and Refund Policy \u2013 NeaHome.mk<\/strong><\/h1>\n<p class=\"wp-block-paragraph\" data-start=\"2870\" data-end=\"2898\">\u00a0<\/p>\n<p data-start=\"2900\" data-end=\"3001\">We want you to be fully satisfied with your purchase. If something is not right, we are here to help.<\/p>\n<h2 data-start=\"3003\" data-end=\"3030\"><strong data-start=\"3006\" data-end=\"3030\">1. Return Conditions<\/strong><\/h2>\n<p data-start=\"3031\" data-end=\"3071\">You can request a return or exchange if:<\/p>\n<ul data-start=\"3072\" data-end=\"3290\">\n<li data-start=\"3072\" data-end=\"3146\">\n<p data-start=\"3074\" data-end=\"3146\">The product <strong data-start=\"3086\" data-end=\"3130\">does not match the photos or description<\/strong> on our website.<\/p>\n<\/li>\n<li data-start=\"3147\" data-end=\"3229\">\n<p data-start=\"3149\" data-end=\"3229\">The product arrives <strong data-start=\"3169\" data-end=\"3180\">damaged<\/strong>, <strong data-start=\"3182\" data-end=\"3195\">defective<\/strong>, or <strong data-start=\"3200\" data-end=\"3228\">in the wrong model\/color<\/strong>.<\/p>\n<\/li>\n<li data-start=\"3230\" data-end=\"3290\">\n<p data-start=\"3232\" data-end=\"3290\">You simply <strong data-start=\"3243\" data-end=\"3270\">do not like the product<\/strong> after receiving it.<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"3292\" data-end=\"3315\"><strong data-start=\"3295\" data-end=\"3315\">2. Return Period<\/strong><\/h2>\n<p data-start=\"3316\" data-end=\"3390\">You must submit a return request <strong data-start=\"3349\" data-end=\"3367\">within 14 days<\/strong> of receiving the item.<\/p>\n<h2 data-start=\"3392\" data-end=\"3425\"><strong data-start=\"3395\" data-end=\"3425\">3. How to Request a Return<\/strong><\/h2>\n<p data-start=\"3426\" data-end=\"3512\">Please contact us at:<br data-start=\"3447\" data-end=\"3450\" \/>\ud83d\udce9 <strong data-start=\"3453\" data-end=\"3463\">Email:<\/strong> info@neahome.mk<br data-start=\"3476\" data-end=\"3479\" \/>\ud83d\udcde <strong data-start=\"3482\" data-end=\"3492\">Phone:<\/strong> +38978622222<\/p>\n<p data-start=\"3514\" data-end=\"3522\">Provide:<\/p>\n<ul data-start=\"3523\" data-end=\"3622\">\n<li data-start=\"3523\" data-end=\"3539\">\n<p data-start=\"3525\" data-end=\"3539\">Order number<\/p>\n<\/li>\n<li data-start=\"3540\" data-end=\"3553\">\n<p data-start=\"3542\" data-end=\"3553\">Full name<\/p>\n<\/li>\n<li data-start=\"3554\" data-end=\"3575\">\n<p data-start=\"3556\" data-end=\"3575\">Reason for return<\/p>\n<\/li>\n<li data-start=\"3576\" data-end=\"3622\">\n<p data-start=\"3578\" data-end=\"3622\">Photos (if the item is damaged or incorrect)<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"3624\" data-end=\"3649\"><strong data-start=\"3627\" data-end=\"3649\">4. Return Delivery<\/strong><\/h2>\n<ul data-start=\"3650\" data-end=\"3906\">\n<li data-start=\"3650\" data-end=\"3721\">\n<p data-start=\"3652\" data-end=\"3721\">Returns can be made <strong data-start=\"3672\" data-end=\"3705\">through local cargo companies<\/strong> we work with.<\/p>\n<\/li>\n<li data-start=\"3722\" data-end=\"3816\">\n<p data-start=\"3724\" data-end=\"3816\">If the mistake is ours (wrong product, damaged, incorrect), <strong data-start=\"3784\" data-end=\"3813\">we cover the return costs<\/strong>.<\/p>\n<\/li>\n<li data-start=\"3817\" data-end=\"3906\">\n<p data-start=\"3819\" data-end=\"3906\">If you simply do not like the product, the return delivery cost is your responsibility.<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"3908\" data-end=\"3932\"><strong data-start=\"3911\" data-end=\"3932\">5. Refund Process<\/strong><\/h2>\n<p data-start=\"3933\" data-end=\"3980\">After we receive and inspect the returned item:<\/p>\n<ul data-start=\"3981\" data-end=\"4110\">\n<li data-start=\"3981\" data-end=\"4032\">\n<p data-start=\"3983\" data-end=\"4032\">Refunds are issued within <strong data-start=\"4009\" data-end=\"4031\">5\u201310 business days<\/strong>.<\/p>\n<\/li>\n<li data-start=\"4033\" data-end=\"4110\">\n<p data-start=\"4035\" data-end=\"4110\">Refunds are processed to your original payment method or via bank transfer.<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"4112\" data-end=\"4137\"><strong data-start=\"4115\" data-end=\"4137\">6. Exchange Policy<\/strong><\/h2>\n<p data-start=\"4138\" data-end=\"4193\">If you prefer an exchange instead of a refund, we will:<\/p>\n<ul data-start=\"4194\" data-end=\"4329\">\n<li data-start=\"4194\" data-end=\"4228\">\n<p data-start=\"4196\" data-end=\"4228\">Send you a replacement product<\/p>\n<\/li>\n<li data-start=\"4229\" data-end=\"4329\">\n<p data-start=\"4231\" data-end=\"4329\">Or allow you to choose another item of the same or higher value (you will pay only the difference)<\/p>\n<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return and Refund Policy \u2013 NeaHome.mk \u00a0 We want you to be fully satisfied with your purchase. If something is not right, we are here to help. 1. Return Conditions You can request a return or exchange if: The product does not match the photos or description on our website. The product arrives damaged, defective, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - NeaHome<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/neahome.mk\/sq\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"sq_AL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - NeaHome\" \/>\n<meta property=\"og:description\" content=\"Return and Refund Policy \u2013 NeaHome.mk \u00a0 We want you to be fully satisfied with your purchase. 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